Kanvass items can be returned within 14 days of receipt. Please note:
Authorized items must be returned in new and unused condition, in the original packaging, and include all paperwork and parts. Items not returned in the above condition will fail inspection and will not be refunded.
Kanvass will not compensate for damages incurred during product installation or use. Kanvass will not reimburse for labour charges or installation fees, under any circumstances.
Kanvass will send a confirmation email once the refund has been issued. Please allow 5-7 business days for the credit to be processed.
Non-refundable or exchangeable items include:
Exchanges on the above items will be made exclusively in cases of manufacturer defects or Kanvass error such as sending the wrong product(s) or color(s).
Damages caused by shipping as well as manufacturing defects will be serviced through shipment of replacement components (if available) or, if deemed a total loss by Kanvass, the item will be exchanged for the same item (if available), at Kanvass’ cost. Kanvass reserves the right to give a credit or refund for components or products that are no longer available, at its discretion.
Kanvass reserves the right to request proper documentation including pictures of product(s) subject to claim. All other returns are subject to a 25% restocking fee and shipment charges.
What should I do if I received the wrong product?
First, verify whether the item you ordered is the item you received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.
If the numbers do not match, we may have shipped the wrong item. Contact us and we'll process your return, exchange the item for the correct one (if available) and send you a prepaid shipping label for your return item.
If the numbers do match, you may have ordered the wrong item. Contact us and we'll process your return by exchanging the item for the correct one (if available). In cases of customer error, shipping fees for the new and returned items will be charged to the customer.