Shipping policy

Delivery is available in most areas across Canada. Your order can be delivered by parcel services or by truck depending on its size. Shipping is handled by a transport company or by postal services selected by Kanvass at its sole discretion.  For all parcels delivered outside of Canada or in areas outside of metropolitan areas of Canada, please contact customer service.

Kanvass relies on the information you provide when placing your order. Providing us with accurate, current and complete information will ensure that your delivery is successful and that no additional fees or delays apply. Let us know about any address change occurring shortly after you placed an order by contacting our customer service by phone at 514-600-4008 or by email at [email protected].

Kanvass does not deliver to postal boxes.

Free shipping

Free shipping is offer on most of our products to all of the cities within Canadian provinces. Some items may required a minimum purchase number to qualify for free shipping. Such details can be found under the product details. 

You can also use the Shipping calculator at the Checkout page to estimate your shipping fees. 

The following area: Yukon, Northwest Territories, Nunavut, PEI, Newfoundland and Labrador, and all remote area with 0 in the post code after the first letter might have extra shipping fees. Please contact us for more details. However, we will do our best to find you the best shipping rate as possible.

Estimated Delivery Date

Please note that this is not a guaranteed delivery date for your order. The estimated delivery date represents the moment the delivery company receives your order.

Parcel Delivery

For most of the metropolitan areas in Canada, clients will receive their items 1 to 8 business days after it is shipped from our warehouse. For other parts of Canada, it may take up to 14 days. 

When an order is shipped, the delivery company will notify the Customer via email and provide a tracking number. Most companies can provide an estimated delivery date. Be sure to contact Kanvass if anything seems unusual with the delivery process.

If there is no one to accept the order upon its arrival, a delivery notice will be left onsite asking the Customer to make arrangements with the selected courier in order to retrieve the parcel.  The Customer must be able to provide a photo ID card and the delivery notice when picking up the parcel.  If the Customer does not claim the parcel, this one will automatically be returned to Kanvass’ warehouse.

Truck Delivery

A Kanvass representative will contact you at the telephone number you provided when you made your order. Please note that you must be available to receive your order between 9:00 a.m. and 9:00 p.m. on the date agreed upon for delivery. For your convenience, the delivery company will propose a time window on the morning of the delivery date, and will make every possible effort to deliver within that timeframe.

Local Pickup

Since July 2016 we have decided to concentrate mainly on our B2B and online transactions. We no longer offer local pick up.

Important

Delivery: There will be no truck or parcel delivery on weekends and public holidays.

Insurance: All packages are automatically insured for up to $100 per shipment. For additional insurance, additional costs will be charged to the Customer.  The Client must request additional insurance coverage before the package gets shipped.

Upon Delivery: Parcel delivery or Truck delivery limits are set to the Customer’s home or building main entrance (e.g. front door, or high rise building lobby located on the ground floor).  The Customer must put their own measures in place to ensure transportation of the order to upper floors and/or any other place of their choice.

A legal adult must be available onsite to receive the order. If no one is available, your order will be returned to the warehouse. Please contact Kanvass’ customer service to make arrangements for another delivery date. New delivery fees will apply.

Examine your order to ensure that there are no visible signs of damage, missing or incorrect pieces. In the event that there are, please retain the item(s), indicate the detail of the problem on the proof of delivery and contact Kanvass’ customer service at 514-600-4008 within 24 hours of the delivery. For any other problem with your order, please refer to our Return Policy. Then, please make sure you sign the proof of delivery to indicate that your delivery has been received.  

Additional Services: If you are ordering a very large item, please keep in mind that you may need more than one person to help unloading, moving or assembling it. However, for an extra fee, the deliveryman can assemble and/or transport packages beyond the main entrance.  These services are subject to availability and they must be requested before the shipment of the order.